Refund policy

OliOttaviani

We greatly value your trust and your support. If for any reason you are not completely satisfied with your purchase, we accept returns within 1 day of receiving the product. Please note that return shipping costs are borne by the customer, unless the product arrived damaged as described in our Damages and Claims Policy.

01

How to Return the Product

  1. To initiate a return, contact us within 1 day of receiving the product. We will provide you with detailed instructions on how to proceed.

  2. Please ensure that the product is in its original condition, unused and with all tags still attached.

  3. Pack the product carefully and ship it back. Please note that the customer is responsible for the return shipping costs.

02

Refunds

Once the returned product has been received and inspected, we will send you a confirmation by email. If the return is approved, the refund will be processed and a credit will be applied to your original payment method within a few days.

03

Items Excluded from Returns

Please note that items purchased in final sales or with significant discounts are not eligible for return.

04

Conditions for Damaged Products

We are committed to ensuring that your order arrives in perfect condition. However, if you notice visible damage to the package at the time of delivery, we recommend that you do not accept it. In the case of non-visible damage, follow these steps:

  • Take photos of the damaged package and the products inside.
  • Send the photos to our customer service within 12 hours of receipt.
We will arrange a free replacement after assessing the issue. In some cases, we may require the return of the damaged item in order to proceed with the replacement.
05

Questions

For any questions or assistance regarding our returns policy, please do not hesitate to contact us. We are here to ensure your satisfaction.