Frequently asked questions

Shipping is free in Italy, including the islands, on orders of €120 or more. For other orders, the cost depends on weight and destination: see the product-page estimate and checkout. International shipping is charged.

Yes. Select your country on the product page or at checkout to check service and cost. For destinations outside the European Union, also read the customs terms in our shipping policy.

No, express shipping is not currently available. Available options and costs are shown at checkout.

Subscribe using the newsletter form on the site: you receive 10% off your first order and the code appears after signup. Enter it at checkout, where its conditions are checked before payment.

You receive tracking when the parcel leaves. For preorders, use the dispatch date shown for your chosen format. Carrier transit times start at dispatch.

For online purchases, notify us of withdrawal within 14 days of delivery for intact, sealed packs. Opened oil cannot be returned simply for a change of mind, for hygiene reasons. If something is wrong, contact us promptly: we assess the problem and a solution personally, including for an opened product. Your rights for faulty or non-conforming goods remain unaffected.

Gift wrapping and gift receipts are not currently available. You can send the oil directly to the recipient by entering their address at checkout.

It is superior category olive oil obtained directly from olives and solely by mechanical means. It is the only category we bottle: by law its free acidity does not exceed 0.8%.

Unfiltered, also called grezzo, or filtered. Unfiltered oil can look cloudy and form a deposit; filtered oil is clearer and more stable over time.

The code identifies the lot in our register: enter it exactly as printed on the lot page. The record shows available details, which may include cultivar, harvest field, best-before date and milling date. Not every lot has every detail recorded.

Email the family using the details on our Contact page. We set up wholesale accounts personally; activation is not automatic.

Our shop is at Località Buche della Rena, Villa San Giovanni in Tuscia. Call the family before travelling to confirm opening hours and visits. There is also a restaurant at the mill: contact us for current information.

Write to us about an order, a visit or a question about the oil. The Ottaviani family replies directly as soon as we read your message.