Frequently asked questions
We are a family business: my two brothers and I handle every enquiry ourselves.
ORDINI E SPEDIZIONI ORDERS AND SHIPPING
Do you offer free shipping?
Yes, within Italy: shipping is free on orders of €120 or more, islands included. Below that it starts at €8.37 for the mainland and €9.37 for the islands and Calabria, calculated at checkout from the weight of the order.
Outside Italy shipping is always charged and starts at €11.35: the exact cost is calculated at checkout from the weight and the destination country. The rate for each destination is in the shipping policy.
Do you ship abroad?
Yes, we ship to most countries in the European Union, to the United Kingdom, Switzerland, Norway, Liechtenstein and the United States. The oil is packed carefully so that it arrives intact. At checkout you can see whether we ship to your country and what options and costs are available. Outside the European Union any customs duties and local taxes are payable by the recipient.
Do you offer express shipping?
Yes, express shipping is available on request. If you need an urgent delivery, contact us before placing the order and we will arrange the best express option for your destination. Additional costs may apply depending on the shipping method and the location.
Do you take wholesale or B2B orders?
Yes, we take wholesale orders from businesses. Our craft extra virgin oil is transparently priced: the price reflects what the work actually costs, with no mark-up. The only difference between a B2B and a B2C order is how VAT is calculated, adjusted for business customers. If you are interested in buying wholesale, you can register a wholesale account directly on our store or contact us for more information.
Do you have discount codes or running promotions?
We occasionally offer promotions and discount codes to our customers. Codes are shared through the newsletter and our social channels, so subscribing is the way to hear about what is running. If you have been given a personal discount code, you can apply it at checkout. We do not publish active codes on the site: most promotions are reserved for our community and our regular customers.
L'OLIO THE OIL
What is extra virgin olive oil?
It is superior category olive oil obtained directly from olives and solely by mechanical means. It is the only category we bottle: by law its free acidity does not exceed 0.8%.
Unfiltered or filtered?
Every format comes in two versions: unfiltered, straight from the mill; or filtered, clearer and more stable over time. Each product page says which one you are buying.
What does the lot code tell you?
Every bottle carries a lot code that says when the olives were milled. You can check it on the lot page.
IL FRANTOIO E I SERVIZI THE MILL AND SERVICES
Do you have a physical shop?
Yes. Our shop is at the mill, in Località Buche della Rena, Villa San Giovanni in Tuscia (VT). You are welcome to come and see us: there is also a small restaurant at the mill where you can eat local food and taste our extra virgin oil at the source.
How can I get in touch?
Through the contact form on the site, or by email. We are a family business: my two brothers and I handle every enquiry ourselves, so you will always get a real answer from a real person. We normally reply during working hours, though you will often hear from us outside them.
- TELEFONO PHONE
- +39 0761 476423Call
- SCRIVICI WRITE
- Write to us
From the Contact page